Help Centre

How can we help?

Guides for students, tutors, parents and schools - and a real person at the end of every ticket.

Popular: Reset password Hearts Join code Refunds Notifications
All systems normal Practice, live lessons, sign-in and the apps are running. Updated 21 Oct, 22:25 UTC. 68 articles Updated 20 October 2026
Start here

Pick your path

Guided walkthroughs that take you from zero to confident, one short article at a time.

Student quick start From download to your first streak in ten minutes. 7 steps Tutor quick start Set up your workspace, build a course and teach it live before the week is out. 7 steps Parent guide What your child sees, what we store, and how to keep an eye on progress. 6 steps Organisation setup Tutoring companies and schools: seats, shared courses and the team dashboard. 5 steps
Browse

Every topic

Getting started Your first ten minutes: accounts, the app, joining a class, what the buttons do. 5 articles Learning & practice Practice cards, hearts, streaks, coins, chests, Review and how progress is scored. 9 articles Tutor workspace Build courses, teach live, run classes, mark with AI and track every student. 16 articles Account & sign-in Passwords, Apple and Google sign-in, devices, names, deleting your account. 7 articles Plans & billing Solo, Pro and Studio, AI credits, App Store and Google Play, invoices and refunds. 6 articles App & notifications iPhone, iPad and Android apps, push notifications, widgets, Live Activities and offline. 6 articles Parents & organisations Following a child's progress, enrichment packs, school and tutoring-company accounts. 8 articles Privacy, safety & policies How we keep children safe, what we store, your data rights, reporting content. 4 articles Troubleshooting Something not working? Start here before you write to us. 7 articles
Most read

Popular right now

01 What is Tutorio?A two-minute tour of the app, who it's for, and how students, tutors and parents fit together. 2 min02 Install the app on iPhone, iPad or AndroidWhere to get the app, how to install the web version, and how to sign in once on each device. 2 min03 Create an account (or continue with Apple or Google)The three ways to sign up, what we ask for, and what happens to practice you did as a guest. 2 min04 Join a tutor's class with a code or linkEnter a class code, scan the QR, or tap the invite link - and what your tutor can see once you're in. 2 min05 How practice worksCards, card types, how answers are checked on the server, and why you can't skip ahead. 2 min06 Hearts, coins and chestsWhat costs a heart, how they refill, what coins buy, and what's inside a chest. 1 min07 Streaks, quests and XPHow a streak is counted, time zones, streak freezes, daily quests and levelling up. 2 min08 What is a Review?The short check at the end of each topic: what's in it, how it's scored and how to retake it. 1 min
Still stuck?

Talk to a human

Every ticket is read by a real person on the Tutorio team. We usually reply within one working day, and faster when something's stopping a lesson.

Open a ticket [email protected]
  • Reply by email or on the ticket page
  • Push when we answer, if you're signed in
  • Safeguarding concerns are prioritised