Bought on the web#
Email us within 14 days of a first purchase for a full refund, no questions. After that, we refund the unused part of a period when something on our side went wrong (an outage, a billing error, a duplicate charge). The full policy is in Refunds.
Bought in the App Store#
- Go to reportaproblem.apple.com and sign in with the Apple ID used to buy.
- Find the Tutorio charge and choose Request a refund.
- Apple decides and pays; we can't see or override their decision, but we're happy to confirm the details to you.
Bought on Google Play#
Within 48 hours, request a refund from your Play order history. After that, email us: developers can refund Play purchases directly, and we do for the same reasons as web purchases.
Credit packs
Packs are refundable while unused. Once credits from a pack have been spent, the pack can't be refunded.
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