What we send#
| Category | Examples |
|---|---|
| Tutor | A live lesson started, a new assignment, a tutor message. |
| Streak | Rio's evening reminder when today's practice is still missing. |
| Nudges | Short, signal-based reminders: an exam getting close, a lesson left half-done. |
| Hearts | Hearts refilled. |
| Updates | Account and support replies (can't be switched off). |
| News | Occasional product news. |
Choose which you get from Settings → Notifications. Each device has its own preferences, so you can keep the iPad quiet and the phone chatty.
Nothing arriving? Work down this list#
- Phone settings. iOS: Settings → Notifications → Tutorio → Allow Notifications. Android: Settings → Apps → Tutorio → Notifications. Also check Focus / Do Not Disturb.
- In-app settings. Settings → Notifications: is the category on for this device?
- Sign out and back in once. This re-registers the device's push token with our servers. It fixes most 'used to work' cases.
- Reinstall if the above fails - occasionally a push token is revoked by the platform and only a fresh install issues a new one.
- Web app on iPhone needs to be added to the Home Screen before it can receive push (iOS 16.4+). In a normal Safari tab there's no push.
Still quiet?
Email us the device model, OS version and the email on the account. We can see whether the device has a valid push token and when we last successfully delivered to it.
Common questions#
I get the notification but tapping it opens the wrong page.
Update the app. Older versions opened everything on the home screen.
Why did I get a streak reminder when I'd already practised?
Reminders go out at a set evening hour based on your device time zone. If you practised just after it was scheduled, you may receive one anyway. Finishing a session earlier cancels it.
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