Troubleshooting
Something not working? Start here before you write to us.
Reporting a problem (and what to include) Popular The fastest way to get a fix: what to send, where, and what happens to your ticket. Practice won't load or a card is stuck Popular A spinner that never ends, a blank card or a session that asks you to start again - and the two-minute fixes. My course build is stuck or paused What the build dock's states mean, why a build pauses, and how to resume. Live lesson problems Students not joining, screens out of sync, answers not arriving, drawing lag. Emails from Tutorio aren't arriving Reset links, invites and support replies: spam folders, school filters and how to allow-list us. A page looks broken or half-styled Missing styles, overlapping panels or a page that flashes - usually a cached file, fixed with a reload. The notice inbox (bell) What lands in the bell, how it differs from push, and why something you've read keeps showing.