Everything that governs Tutorio, in plain English. Each policy opens with a short summary, keeps a public version history and tells you exactly who to contact.
The contracts between you and Tutorio.
The agreement that applies whenever you use Tutorio - the website, the apps, courses, practice, live lessons, classes and Rio.
Extra terms for tutors who teach on Tutorio and for learners who join their classes, live lessons, assignments and reviews.
How Tutorio works with schools, colleges, councils and tutoring agencies, including our data processing commitments.
The licence for the Tutorio apps on the App Store and Google Play, including the terms Apple and Google require.
What we collect, why, and the rights you have over it.
What personal data Tutorio collects from learners, tutors, parents and organisations, why we collect it, who sees it and how long we keep it.
The cookies and similar technologies Tutorio uses, what each one does and how to control them.
How Tutorio protects learners under 18, what parents and guardians can see and do, and how we apply the ICO Children's Code.
How to access, correct, export or erase your data, delete your account, and what happens to your information when you do.
The third-party services that process personal data on Tutorio's behalf, where they are based and what they do for us.
How we keep lessons, classes and content safe for everyone.
What you may and may not do on Tutorio, from sharing accounts to probing our systems, and how we respond to misuse.
The standards for courses, questions, notes, class messages and anything else created or shared on Tutorio, and how reporting works.
How Tutorio keeps children and vulnerable learners safe in classes, live lessons and tutor communication, and how to raise a concern.
Payments, refunds, apps and accessibility.
Where Tutorio uses artificial intelligence - course drafting, marking and Rio - what data it sees, its limits and the human checks around it.
Your cancellation and refund rights for courses, bundles, passes, AI credits and app store purchases.
Our commitment to WCAG 2.2 AA across the web app and mobile apps, what works well today, known gaps and how to get help.
Nothing matches that. Try "refund", "cookies" or "delete".
Real people answer these mailboxes. We aim to reply within one working day.