Tutorio wants every learner and tutor to be able to use the Service, whatever their needs and whatever technology they use. This statement describes how accessible Tutorio is today, what we are working on, and how to get help or report a barrier. It covers tutorio.app, the learning experience, the tutor workspace and the Tutorio iOS and Android apps.
Our commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, to follow the principles of the Equality Act 2010, and to meet the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 where we supply public sector organisations. Accessibility is part of our design reviews and our definition of done for new features.
What works well
- Keyboard. Navigation, forms, practice questions and the tutor workspace can be operated with a keyboard; focus is visible.
- Screen readers. Pages use semantic headings, landmarks, labelled controls and live regions for feedback such as "correct" and "incorrect". We test with VoiceOver, TalkBack and NVDA.
- Zoom and reflow. Content reflows to 400% zoom and to narrow mobile screens without loss of function.
- Colour and contrast. Text and interactive elements meet AA contrast in light and dark themes, and information is never conveyed by colour alone.
- Motion. Animations, card transitions and celebration effects respect the "reduce motion" system setting.
- Text. Fonts can be resized by the browser or OS; dyslexia-friendly spacing is available in appearance settings.
- Maths. Formulae are rendered with MathJax, which exposes them to assistive technology and supports zooming.
- Time limits. Practice has no time limits by default. Where a tutor sets one, learners with an accommodation can be given extra time by the tutor.
- Apps. The apps honour Dynamic Type, VoiceOver and TalkBack, system dark mode and safe areas, and provide haptic feedback that can be turned off.
Known limitations
We are honest about where we fall short. As of the effective date of this statement:
- Drag-and-drop and matching questions can be completed with a pointer or touch. A keyboard-only mode is available on most but not all drag layouts; where it is missing, learners can ask their tutor to swap the question for an equivalent typed version.
- The drawing and annotation layer used in live lessons is inherently visual. Tutors are encouraged to describe annotations aloud, and learners who cannot use it are not scored on it.
- Some older course images lack detailed alternative text. We are adding descriptions, prioritising the most-used courses.
- Embedded third-party video may lack captions where the original creator did not provide them.
- The tutor course editor uses a rich text control whose toolbar is partially labelled for screen readers; a fix is scheduled.
- Live lesson leaderboards update rapidly; screen reader users can switch to a summarised announcement mode.
Accommodations for learners
Tutors can, per learner or per class: extend or remove time limits; substitute question types; disable streak and leaderboard features; and export results in accessible formats. Organisations can request additional adjustments for specific learners by contacting support.
Compatibility
Tutorio is tested on the current and previous major versions of Safari, Chrome, Edge and Firefox, on iOS 16 and later, and on Android 10 and later, with the assistive technologies listed above. Older browsers may work but are not supported.
Reporting a barrier
If you find something you cannot use, or need content in a different format, contact [email protected] or call 01908 904106. Tell us the page or feature, what you were trying to do, and the device and assistive technology you use. We respond within 5 working days and prioritise fixes that block learning.
Enforcement
The Equality and Human Rights Commission (EHRC) enforces the accessibility regulations in Great Britain. If you are not happy with how we respond to a complaint, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com. In Northern Ireland, contact the Equality Commission for Northern Ireland.
How we test
We combine automated checks in our build pipeline, manual audits against WCAG 2.2 with keyboard and screen readers, and feedback from learners and tutors with disabilities. This statement is reviewed every six months and whenever a significant feature ships.
Preparation of this statement
This statement was prepared on the effective date shown above, based on our own testing and user feedback, and will be updated as the issues listed are fixed.