| Bought on | Manage it at | Cancels |
|---|---|---|
| Web (card) | Workspace → Billing → Manage plan | At the end of the paid period; access continues until then |
| iPhone / iPad | Settings → your name → Subscriptions | At the end of the period, via Apple |
| Android | Google Play → Profile → Payments & subscriptions | At the end of the period, via Google |
Upgrades and downgrades#
Upgrading applies straight away and the difference is prorated. Downgrades take effect at the next renewal so you keep what you paid for. On the stores, Apple and Google handle proration by their own rules.
Failed payments#
If a card payment fails we retry over a few days and email you. The workspace stays open during retries; if payment never succeeds, it locks until a card is updated. Students are never affected.
Common questions#
I cancelled but I'm still being charged.
Check which store the charge is from - the receipt tells you. Store subscriptions must be cancelled in the store, not in Tutorio.
Can I pause instead of cancelling?
Web plans can be paused for up to three months from Billing. The stores don't support pausing.
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